Online Dental Practice Surveys - more than just a CQC requirement...
Outcome 1 of the
Care Quality Commission regulations makes it a requirement for every dental practice to involve patients. One way to do that is by using a patient satisfaction survey to gain valuable and recordable feedback about a number of elements of the patient experience.
- Quality of Patient Care
- Access to Services
- Maintaining Patient Dignity and Respect
Done properly, a patient survey can provide your dental practice with valuable information that not only satisfies your CQC obligations, but that can actually help you to provide a better service for your patients.
Save Time by using an Online Dental Practice Survey
So how do you actually carry out a patient satisfaction survey for your dental practice? You could:
- carry out a paper-form based survey in practice
- mail paper-forms out to your patients
- use a Dental Surveys™ micro-site to let your patients complete the survey quickly and simply online
Admittedly the time saved carrying out a dental survey online rather than on paper is probably small for the patient, but there are several reasons why a Dental Surveys™ micro-site can save you and your staff a huge amount of time:
- we all know that doing a mail out to even 100 patients might take a receptionist or practice manager an hour or so at least (we'll cover cost-savings later)
- handing out paper-based survey forms to patients and explaining what to do will take time, and if the form is given to the patient whilst they are waiting to see the dentist then the survey may either never actually get completed ( a waste of time) or else the patient may hold the dentist up (a very costly waste of time)
BUT by far the biggest time saving comes when you actually need to carry out an ANALYSIS of the survey results. A 10 question survey, with 4 options per question, of 100 patients means that you need to collate 1000 pieces of separate data concerning 40 different survey options into a useful format. Whether you tally the data manually or enter it into a spreadsheet manually, it will probably take you several hours to do that.
Save Money by using an Online Dental Practice Survey
Apart from the obvious cost saving associated with having to pay someone to carry out a manual survey, whether in practice or mail-out, a Dental Surveys™ micro-site means that you can save money on:
Now, if you have an existing website and are thinking of asking your current web designer to add a survey to your own website, then first ask them the following questions:
- can you change the questions yourself by editing the survey online?
- can you export the results into Excel?
- will the survey results instantly be displayed once a patient has taken the survey, and in a user-friendly bar-graph format?
- can you limit the survey to one submission per user?
- can you get all of that for just £10 per month?
That's right... for just £10 per month you can have an editable Dental Surveys™ micro-site online in just minutes. The address of your micro-site will be in the format www.dentalsurveys.co.uk/your practicename
See a Dental Surveys™ micro-site in action now...
Before you call us on 08448 666222 to get your own Dental Surveys™ website, please feel free to take our sample survey.
You can also sign-up online right now.